الوصف الوظيفي
About the Role
- Position Title: Protection Associate (Case Management)
- Unit: Protection
- Duty Station: Aden - Marib
- Type of Contract: Sub-Contract to Stars Orbit Consultants and Management Development / Monthly Contract
- Duration of Appointment: Three (3) months, with possibility of extension subject to satisfactory performance and availability of funds
- Closing Date: 01 November 2026
- Reference Code: CFA2026/YEM/S014
Context / Reporting Line
- Under the overall supervision of the Programme Officer (Protection) and the direct supervision of Senior Program Associate in the area, the incumbent will be responsible of assisting in coordinating protection case management services, field team, and other protection activities in the operational sites of IOM in line with organizational Standards of Conduct.
Key Responsibilities
- Provide case management services to migrants, IDPs, and host communities, including women and girls in vulnerable situations.
- Compile and organize case management forms in line with established procedures and tools, and support updating the case management data tracker in coordination with the Senior Protection Assistant and MEAL Assistant.
- Maintain coordination with service providers to facilitate referrals and ensure a coordinated response.
- Support the implementation of project activities related to Voluntary Humanitarian Return (VHR), under the guidance of the Senior Protection Assistant.
- Contribute to data collection and documentation to support preparation of project and protection monitoring reports.
- Participate in outreach and field visits to conduct beneficiary assessments, particularly for individuals facing difficulties accessing the Migrant Response Point.
- Assist in delivering awareness-raising sessions for migrants, IDPs, and host communities and support drafting activity reports.
- Perform other related duties as assigned.
Required Qualifications & Experience
Education:
- University degree (B.Sc.) in social science, business administration or other relevant discipline with three years of relevant experience, or
- School diploma with five years of relevant experience.
Experience and Skills:
- Strong practical understanding of GBV, child protection and general protection case management procedures and processes;
- Understanding or experience in psychological first aid;
- Understanding of standards and practices in migrant protection and assistance;
- Understanding of protection principles and experience in humanitarian emergency response;
- Willingness to be mobile and support emergency responses;
- Prior professional experience with a humanitarian organization is required;
- Excellent writing skills;
- Good level of IT literacy (MS. Word & Excel);
- Work prioritization and ability to multitask;
- Shares knowledge and experience;
- Ability to work and act under pressure with discretion in politically sensitive environment;
- Ready to work independently, under tight deadlines;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Highest standards of integrity, discretion and loyalty;
- Strives for supportive working environment and positive working relationship;
- Focuses on result for the client and responds positively to feedback;
- Creates a respectful office environment free of harassment, retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA);
- Delivers set objectives in hardship situations;
- Effectively coordinates actions with other implementing partners;
- Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives;
- Candidate must be familiar with the UN system.
Languages:
- Fluency in English and Arabic is required (oral and written).
Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values (All IOM staff members must abide by and demonstrate these five values):
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies (Behavioural indicators – Level 1):
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.