الوصف الوظيفي
Job Details
- Job Title: Senior Operations Coordinator (SOC)
- Band / Level / Grade: 6A Senior Professional
- Department: Crisis Response Recovery and Development (CRRD)
- Location: Aden, Yemen (Unaccompanied position, extensive in-country and occasional regional travel required)
Background
- The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.
- Operating in over 40 countries and 22 U.S. cities, restoring safety, dignity, and hope.
- IRC Yemen began programs in October 2012 in Aden and expanded emergency response programs across southern governorates (Aden, Lahj, Abyan, Shabwah, Al Dhale) and later Sana’a and Hodeidah in the North.
- Currently operating in eight governorates in the south through direct programming and local partnerships in Health, WASH, Nutrition, Economic Recovery Development, Education, Child Protection, Gender and Women Protection and Empowerment.
- IRC MENAU operates in Iraq, Jordan, Lebanon, Libya, Syria, Ukraine, and Yemen with over 2,200 staff.
Scope of Work
- Under supervision of the Country Director (CD), and as a member of the Country Program Senior Management Team, the Senior Operations Coordinator (SOC) works with Supply Chain, Administration, ICT, and Field Coordinators to manage existing structures and processes.
- Responsible for implementing standard IRC processes, including procurement planning, distribution planning, project cycle management (PCM), Integra (ERP), and Power BI.
- Stabilizes operations and ICT teams to ensure compliance, cost control, quality, and stakeholder satisfaction by implementing service-oriented practices.
- Strengthens operational support provided to IRC partners through active participation in partner capacity assessments, development, and implementation of partner support plans.
- Supports the smooth operation of the Aden office, working closely with other members of the Senior Management Team to represent IRC in Yemen.
Job Summary
- Supports the Country Director in leading and improving IRC Yemen’s Operations functions, including Supply Chain, Administration, ICT, and Field Coordination, ensuring effective support to programs, partners, compliance, and office operations.
Working Relations
- Reports to: Country Director
- Directly Supervises: Supply Chain, Administration, ICT, and Field Coordinators
- Internal Contacts: HQ and Regional Supply Chain colleagues, Deputy Director Programs, Deputy Director Finance, Program department leaders.
- External Contacts: NGO Coordination, and other relevant coordination fora.
Main Responsibilities
Supply Chain Management:
- Supports development and implementation of comprehensive supply chain strategies (procurement, warehousing, transportation, distribution).
- Monitors and evaluates supply chain performance, identifying opportunities for improvement and best practices.
- Coordinates with internal stakeholders, external partners, and authorities to ensure compliance with donor requirements and local regulations.
- Supports coordination with partners by the supply chain team.
IT Management:
- Promotes and ensures compliant use of IRC equipment and communication resources, including BIS licenses, confidentiality, and data storage.
- Leads planning, implementation, and maintenance of IT infrastructure and systems (hardware, software, networks, telecommunications).
- Ensures security, reliability, and scalability of IT systems, cybersecurity measures, and disaster recovery plans.
- Provides technical guidance and support to staff.
Data Management:
- Establishes and maintains robust data management systems and processes to collect, analyze, and disseminate information for operational decisions.
- Oversees data collection, storage, and analysis activities ensuring data quality, accuracy, and integrity.
Programs Support, Strategy and Business Development:
- Works with CD, DDP, and Field Coordinators to identify opportunities for program expansion and support Field Office operations setup.
- Serves as point person for operational support to programs and provides strategic leadership to overall programming.
- Works with Field Coordinators, Program Managers, and field teams during preparatory work, assessments, technical requirements, and selection of external entities.
- Promotes strong linkages and exchanges between operations and programming teams.
- Provides added support to Program Coordinators as required.
Operational Support:
- Ensures all policies, procedures, and practices align with IRC and donor requirements.
- Coordinates with Finance to develop and submit consolidated monthly spending plans for field activities.
- Works daily with support staff to ensure proper support functions and compliance.
- Interacts with contractors in coordination with the Supply Chain team.
- Ensures required documentation of supplies and transactions meets IRC standards.
- Coordinates with Finance to ensure timely vendor payments without financial strain.
Coordination & Representation:
- Serves as an active member of the country program’s Senior Management Team.
- Provides input in discussions on safety and security for all staff.
- Ensures proactive communication with Regional Office and HQ Support Departments.
- Supports IRC partner assessments and improves/supports operational capacity.
- Ensures IRC in-country legal registration documents are updated per Yemeni law.
- Supports Supply Chain Lead in coordinating with external entities like the log cluster.
Team Management and Leadership:
- Promotes a supportive, solution-oriented, respectful, and inclusive management culture.
- Implements personnel policies including 1-on-1s, ongoing coaching, performance evaluation, staff development, career pathways, and disciplinary measures.
- Ensures regular team meetings, open and professional relations, team spirit, and staff empowerment.
- Ensures duty of care activities are conducted to promote staff well-being and morale.
- Maintains constructive internal communication on progress and obstacles.
Partnership Responsibilities:
- Member of the Partnership Working Group (PWG), co-responsible for cross-departmental collaboration and efficient partnership management.
- Holds direct responsibility for defining and delivering operations components of the Strategic Action Plan (SAP) partnership ambition.
- Works with SMT to promote IRC internal capacity to partner and ensures consistent use of PEERS.
- Participates in collaborative partnership risk management, due diligence (Partnership Capacity Analysis), mitigation, and monitoring.
- Oversight responsibility for timely partnership project support and capacity sharing commitments.
- Ensures operations engagement across Partnership Cycle Management (opening, review, closing meetings).
- Ensures partner procurement plans and project budgets reflect fair market value where IRC procures on behalf of a partner.
Required Qualifications & Experience
A. Education:
- Bachelor’s degree in Business Administration, Management, International Development, Social Sciences, or related discipline.
- Relevant professional training or certifications in project management, leadership, operations management, finance/budget management, safety and security, or humanitarian response are desirable.
B. Experience:
- At least 5 years of progressively responsible international work experience, including at least 3 years in a leadership role at the Senior Coordinator level in multi-site, multi-sectoral operations in a complex operating environment.
- Demonstrated successful leadership and management experience with a multi-disciplinary team in a cross-cultural setting, including mentoring and coaching.
- Proven experience delivering appropriate levels of oversight for complex, high-value donor-funded project portfolios.
- Previous experience in the MENA region and/or with IRC is preferred.
- Experience in IT and security is preferred.
C. Skills and Abilities:
- Ability to work, live, and thrive in a complex environment.
- Skilled at building trusting and effective relationships and coordinating operations within a large team.
- Ability to respond to multiple priorities in a timely manner while producing high-quality outcomes.
- Excellent leadership, people management, interpersonal, and negotiation skills.
- Strong negotiation skills with contractors and vendors.
- Strong budget and fiscal oversight capacities.
- Established capacity to deal with ambiguity in stressful situations.
D. Proficiencies:
- Fluency in English is required; fluency in Arabic is an asset.
- Strong proficiency in budget monitoring, fiscal oversight, and operational coordination.
- Proficiency in managing complex, multi-sectoral, donor-funded projects.
- Proficiency in coordination, communication, negotiation, and relationship-building.
- Proficiency in safety, security, IT, and risk management is preferred.